SMS Terms & Conditions
Last updated: April 27, 2026
SMS Opt-In Disclosure: I agree to receive Customer Care SMS messages from East Ocean at the number provided. Msg frequency varies. Msg & data rates may apply. Reply HELP for help. Reply STOP to opt-out. Please see Privacy Policy and Terms of Use.
By providing your mobile phone number to East Ocean (operating as a DBA of East Coast Truss, Inc., hereafter "East Ocean," "we," "us," or "our") and opting in to receive SMS/text messages, you agree to the following terms and conditions.
1. Program Description
East Ocean offers an SMS messaging program to communicate with customers, prospects, and project stakeholders regarding our construction, remodeling, roofing, metal truss, and commercial services. Messages may include:
- Appointment confirmations and reminders
- Project status updates and scheduling notifications
- Quote and estimate follow-ups
- Service-related inquiries and responses
- Job site coordination
- Occasional promotional messages and seasonal service offers
2. Consent
By checking the SMS opt-in box on our website, providing your number to a representative who reads this disclosure, or texting "START" to one of our published numbers, you give your express written consent to receive SMS messages from East Ocean. Consent is not a condition of purchasing any goods or services from East Ocean.
3. Message Frequency
Message frequency varies based on the nature of your interaction with East Ocean and the stage of any active project. You should not expect a fixed number of messages per week or month.
4. Message and Data Rates
Standard message and data rates may apply to each message sent or received, depending on your carrier and mobile plan. East Ocean is not responsible for any charges your carrier may impose.
5. How to Opt Out (STOP)
You may opt out of receiving SMS messages from East Ocean at any time. To opt out, reply STOP to any text message you receive from us. After you send STOP, you will receive one final confirmation message confirming that you have been unsubscribed. You will not receive any further SMS messages from us unless you re-enroll.
You may also opt out by:
- Calling 757-960-9000
- Emailing the address listed on our Contact page
- Writing to: East Ocean, P.O. Box 504, Smithfield, VA 23431
6. Help (HELP)
For help or questions about our SMS program, reply HELP to any text message you receive from us, or contact us at 757-960-9000.
7. Supported Carriers
Our SMS program is supported by all major U.S. carriers, including AT&T, Verizon, T-Mobile, and others. Carriers are not liable for delayed or undelivered messages.
8. Privacy
Your privacy matters to us. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. Any other mentions in our Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. If you wish to be removed from receiving future communications, you can opt out by texting STOP. For full details on how we collect, use, and protect your information, please review our Privacy Policy.
9. Eligibility
You must be 18 years of age or older, or have permission from a parent or legal guardian, to opt in to receive SMS messages from East Ocean. By opting in, you represent that you are the account holder of, or have authorization to use, the mobile number provided.
10. Changes to These Terms
East Ocean reserves the right to modify or terminate the SMS program or these Terms & Conditions at any time, with or without notice. Continued participation in the program after changes are posted constitutes acceptance of the updated terms.
11. Contact Us
East Ocean (a DBA of East Coast Truss, Inc.) P.O. Box 504 Smithfield, VA 23431 Phone: 757-960-9000 Web: https://www.eastocean.com